❓ Frequently Asked Questions
Q1: Are you a factory or trading company?
We are a specialized factory producing dental units, intraoral cameras, and air compressors with CE certification.
Q2: Can I visit your production facility?
Yes, our factory is located in China near major transport hubs. We warmly welcome clients from home and abroad to visit us!
Q3: What is the typical lead time for orders?
Production typically takes between two weeks to one month, depending on the order quantity. Specific lead times can be discussed for rush orders.
Q4: How long is the warranty and what is covered?
Our units carry a full one-year manufacturer warranty from the date of delivery. It covers standard manufacturing defects under proper handling and maintenance.
Q5: How do you handle after-sales service and spare parts?
We provide online technical support for all questions. We offer free spare parts for container-level orders and guarantee the long-term availability of replacement components.
Q6: Do your products meet international quality standards?
Yes, our equipment is manufactured to high standards and carries CE certification to ensure safety and reliability in clinical environments.